Unable to upload required documents

[Delean-Mafra]

Hi everyone,

Guys, sorry for my English, I'm Brazilian and I don't know how to speak English very well. I'm going to try to address here a difficulty I'm having trying to keep the context.

On the page "https://education.github.com/discount_requests/16945084/additional_information" I am asked to take a photo of the documents, however the required documents that I have are all digital, the resolution is very difficult to accept if if by photo, I have contract documents, declarations and student card, I can send all the necessary documents if it were possible to upload them, however, only the photo option is available and this makes it unfeasible to be sent in this way due to the resolution of the documents, my college only provides the student card with the standard logo, the name of the institution does not appear on the card, only the logo itself, however Github doesn't accept it like that, but for me to send a complementary document with the full name of the college as a contract, it wouldn't be feasible for me to send it by photo. Were you able to provide an email or channel for the documents to be uploaded?

[rajtilak-2020]

Hi,

Thank you for reaching out and explaining your situation. Your English is perfectly fine, and your explanation is clear!

Unfortunately, GitHub’s verification process currently only supports document submission through the photo upload option on the page. If the resolution of the documents you take photos of is too low or unclear, you might consider the following steps:

1. Enhance Document Quality:

   • Use a scanner or a scanning app (such as Adobe Scan, CamScanner, or similar) to take high-quality images of your digital documents. Many of these apps can convert the scanned image into a clear photo that meets resolution requirements.

2. Combine Documents:

   • If your student ID does not contain the institution's full name, you can attach it alongside another supporting document (e.g., contract or declaration) in the same image. You can use tools like Microsoft Word, Google Docs, or any image editing software to create a single file or collage.

3. Reach Out to GitHub Education Support:

   • If none of these options work, you can contact GitHub Education support via their official email at [email protected]. Explain your difficulty, and they may guide you on alternative submission methods.

I hope this helps! Best of luck with your GitHub Education application.

[atharvlokhande7]

Hi @Delean-Mafra,

Thank you for explaining your situation, and your English is perfectly clear!

Currently, GitHub’s verification process only supports document submission via the photo upload option. If the resolution of the photos you take isn't sufficient, here are some tips to improve the quality:

Enhance Document Quality:
    Try using a scanning app (such as Adobe Scan, CamScanner, or similar). These apps can scan documents and enhance the resolution, making it easier to meet GitHub’s photo requirements.

Combine Documents:
    If your student card doesn’t show the institution’s full name, consider combining the image of the card with another supporting document (such as a contract or declaration) in the same image. You can use tools like Google Docs, Microsoft Word, or even image editing software to combine the documents into one file or collage.

Contact GitHub Education Support:
    If these options don't work, you can reach out to GitHub Education Support at [email protected]. Explain your situation, and they may be able to guide you through an alternative method of document submission.

[stefano-bspn]

Try using a scanning app (such as Adobe Scan, CamScanner, or similar).

How? It means we have to upload a digital document which is not supported.

[atharvlokhande7]

Use a Scanning App: As I mentioned before, apps like Adobe Scan can help you scan your digital documents with a higher resolution, converting them into image files that should meet GitHub's requirements. These apps can also enhance the quality of your photos.

Combine Your Documents: If your student card is missing the full name of your institution, you can take a photo of the card and another supporting document that shows the full name of your institution, like a contract or declaration, and combine them into one image. This way, you can ensure all necessary information is present in one submission.

Reach Out to GitHub Education Support: If the photo upload options still don't work, you should contact GitHub Education Support directly at [email protected]. They are usually understanding of these situations and may provide an alternative way to submit your documents or suggest a solution tailored to your needs.