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Unable to view Traces beyond the last 7 days #83224

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dalnoki opened this issue Jan 10, 2025 · 2 comments
Open

Unable to view Traces beyond the last 7 days #83224

dalnoki opened this issue Jan 10, 2025 · 2 comments
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@dalnoki
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dalnoki commented Jan 10, 2025

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

A customer reported that they are currently unable to view traces from last year, such as December 2024. The system restricts them to viewing traces from only the last 7 days. Also, the absolute date picker only goes back to the 4th of January.

Please find the link and the org information in the Jira shadow ticket: https://getsentry.atlassian.net/browse/ISSUE-1719

Expected Result

The user should be able to view traces from previous months.

Actual Result

The system only allows viewing traces from the last 7 days, making historical data inaccessible.

Product Area

Explore

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DSN

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Version

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@dalnoki dalnoki added the Sync: Jira Apply to auto-create a Jira shadow ticket label Jan 10, 2025
@getsantry
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getsantry bot commented Jan 10, 2025

Assigning to @getsentry/support for routing ⏲️

@dalnoki dalnoki removed Sync: Jira Apply to auto-create a Jira shadow ticket Waiting for: Support labels Jan 10, 2025
@getsantry getsantry bot moved this to Waiting for: Support in GitHub Issues with 👀 3 Jan 10, 2025
@dalnoki dalnoki added Sync: Jira Apply to auto-create a Jira shadow ticket and removed Waiting for: Support labels Jan 10, 2025
@getsantry getsantry bot moved this to Waiting for: Support in GitHub Issues with 👀 3 Jan 10, 2025
@getsantry getsantry bot moved this to Waiting for: Support in GitHub Issues with 👀 3 Jan 10, 2025
@getsantry
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getsantry bot commented Jan 10, 2025

Routing to @getsentry/product-owners-explore for triage ⏲️

@getsantry getsantry bot moved this from Waiting for: Support to Waiting for: Product Owner in GitHub Issues with 👀 3 Jan 10, 2025
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