Error in windows Server VM

[xaled]

Hello,

We've asked one of our constituencies to send us the output of FastIR Collector from a server. But, the program crashed with the following error:

Traceback (most recent call last):
  File "main.py", line 424, in <module>
  File "main.py", line 341, in set_options
  File "main.py", line 79, in set_environment_options
TypeError: cannot concatenate 'str' and 'NoneType' objects
Failed to execute script main

Unfortunately we do not have any details about the setup except that it's a VM running Windows Server 2016 Standard.

The error seems to be cause by the function get_os_version() returning None value in line 71 of main.py:

    if operating_sys == settings.OS:
        release = get_os_version()

Thank you,

[EgeBalci]

I am getting the same exact error.